The Automotive Service Managers is the person that is responsible for the supervision of the service department for an auto dealer. They act as go-between for the customer, mechanic, and an auto dealer. The major part of their duties includes customer satisfaction and customer relations. They are ultimately the individual who is responsible for productivity and profitability of the service department. Part of this responsibility includes sales, and keeping all customer service records.
The automotive service manager oversees safety of repairs and all other aspects of the cars owners’ vehicle. In order to complete these tasks they must supervise the repair of all vehicles. This person also doubles checks all repairs that are completed by the staff. They also hire the individual that acts as their assistant and oversees the department when they are not there.
The manager must be detail-oriented, particularly in the area of mechanical operations. They will be expected to be able to perform numerous duties simultaneously. They also hire, fire and cover all aspects of employee supervision of the department. Part of these duties includes handling the processing and maintaining of all employee files. They also determine if an employee should be reprimanded or if they have earned a raise.
The auto service manager reports to the dealer or the sales manager and must report to them all situations that pertain to the department, including their proficiency and ability to reach the goals set by the dealership for the department. Part of this process includes creating and running a sales plan. They must not only mange all current business but must be involved in the recruitment of all new customers. This can include individuals in the community with cars that were not sold by the dealer.
All automobile manufacturers provide warranties on new vehicles. It is the responsibility of the service managers to be up-to-date on all the information pertaining to warranties and provide this information to his staff. They must also keep track of any recall that may have been set forth by the automotive manufacturer.
Many service managers will have experience as a mechanic for the dealer they work for. However there are situations when the individual hired for this position may have come from outside of the automotive dealer. Regardless of where they may have worked before, it is pertinent that this individual have extensive experience as a mechanic, preferably on the type of cars the dealer sells and services.
Most dealers pay their Automotive Service Manager very well. This may, in many cases, include a nice benefits package. Many service dealers are also provided with a demo car. This position is typically very attractive to the mechanic who has worked for the dealer for a number of years.
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