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New York, NY February 26, 2004—-The Customer Service Group, which specializes in helping customer service, call center and help desk managers increase productivity, improve service quality and boost customer satisfaction, loyalty and retention, is now offering three guides to assist frontline reps with their daily performance and professional development. The guides can be used together as a comprehensive approach to improving performance and professional development, or they can be used individually or in combination to target specific areas for improvement. In A 10-Step Guide to Career Management, reps will get tips on how to: * Perform a self-assessment. * Develop communications skills. * Learn to accept criticism. * Learn how to be a team player. * Learn how to defuse conflicts. A 10-Step Anti-Stress Campaign, will help your reps to: * Identify their main stressors. * Learn to live with unchangeable stressors. * Write an action plan for the stressors they can change. * Understand management’s expectations. * Organize their time and set priorities. With 21 Simple Time Management Strategies, reps will learn how to: * Set goals. * Create a “to do” list the right way. * Organize their work area. * Conquer procrastination. * Plan for tomorrow today.

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Additional information on these Guides is available online at http://www.customerservicegroup.com/books.php or by phoning the Customer Service Group at 1-800-232-4317. The Customer Service Group provides specialized products and services for customer service and support professionals at every level within the organization.

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Updated - 26 : 09 : 2006

Tags: Auto

Popularity: 53% [?]

Learn more about car

Updated - 23 : 09 : 2006

ATLANTA (September 6, 2001) – Lumenor, Inc., a provider of billing and customer care solutions for utilities and energy service companies, has been selected by Gexa Energy (Pink Sheets:GEXC), based in Houston, to provide their Radiant billing and customer care application. “We are excited with the flexible billing capabilities that Lumenor provides,” says Marcie Zlotnik, president of Gexa Energy. She adds, “Radiant will allow us to introduce competitive rate plans quickly, and to offer our customers the option of a paper or an on-line billing statement.

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In addition, the Radiant system will provide Gexa with a competitive advantage through the availability of multiple billing options such as customer aggregation and rebilling not currently offered by the incumbents.” Lumenor will deliver the Radiant application through an application service provider model, hosting Radiant at Lumenor’s facility in Atlanta. Gexa will access Radiant over the Internet, using standard web browser technology as part of a cost effective solution. The implementation is expected to be complete by December. “Gexa Energy represents an ideal customer for Lumenor,” comments David Usrey, executive vice president of sales and marketing for Lumenor. “Their business plan provides for market driven billing, with offerings for various market segments that must be flexible and easily changed based upon market demands.” About Lumenor Lumenor provides robust billing and customer care solutions for the energy marketplace. Lumenor’s Radiant application software suite provides customers the option of utilizing their solutions through outsourcing or through licensing. Radiant’s net-native architecture eliminates lengthy installations and major infrastructure investments. For more information, please visit www.lumenor.com. About Gexa Energy Gexa Energy was formed to prepare for electric competition, which will begin on a statewide basis in Texas in January 2002.

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The company intends to offer consumers in restructured retail energy markets competitive energy prices, pricing choices, improved customer friendly service and innovative products, services and specials.

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Tags: Auto

Popularity: 9% [?]